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Caitlin Innes

Caitlin Innes

Caitlin Innes joined Harrods in August 2019, and is the company’s first-ever Digital & Strategy Director.

Digital & Strategy Director

Categories covered by Caitlin

Sessions covered by this speaker


Contemporary Story-Telling: Solving Not Selling

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About this Speaker

Innes oversees all online trading, digital marketing, customer insight and customer services and the Harrods loyalty program. Caitlin’s role is driving Harrods’ digital and omnichannel strategy, identifying key commercial opportunities that will drive trade, as well as diversifying Harrods’ revenue streams. Prior to her current role at Harrods, Caitlin was at Burberry, most recently as the brand’s Digital Commerce Director. In her role at Burberry she covered all of Burberry’s online platforms and the company’s digital marketing, as well as customer data and analytics. Prior to joining the fashion industry, Caitlin worked in finance for Lazard, operating across the retail, media and consumer sectors.