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Customer Deep Dive with Bain & Company and The Future Laboratory

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About this session

In this session we heard the latest insights from The Future Laboratory and Bain & Company. Chris Sanderson of The Future Lab opened the session, examining the luxury consumers of the future with a presentation on their new Tribes Report. The report spotlights 12 affluent consumers who are pioneering an innovative approach to luxury. Challenging what it means to be wealthy, this mindful group of luxury consumers have chosen a lifestyle that prioritises freedom and self-fulfilment over a settled existence. The Bain & Company team then took the stage with an overview on how COVID-19 has impacted consumer trends in the fashion-luxury industry, discussing what's new vs. what is an acceleration of an already ongoing shift of paradigm, what is "here for now" and what "here to stay".

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Fabio Colacchio

Associate Partner of Bain; leading member of the Bain Global Fashion-Luxury Vertical and the Global Consumers Insights capability.

Marco Fedrigo

Marco Fedrigo is a Senior Manager at Bain, member of the fashion and luxury vertical and performance improvement capability.

Charlotte Keesing

Charlotte Keesing is a Director at Walpole with responsibility for Corporate Affairs & International working closely with the CEO across numerous business activities.

Chris Sanderson

Christopher Sanderson is co-founder of The Future Laboratory, where he is responsible for delivering the company’s extensive global roster of conferences, media events and LS:N Global Trend Briefings, which he co-presents with the team in London, New York, Sydney, Melbourne, and across the globe.

Hear from the experts

The Future Laboratory
Bain & Company